• Return Policy

Return Guidelines (for TeamTek stock orders only)

Customers must have a valid RMA number (assigned by Customer Service) before returning any products and the RMA number must be written on the return shipping label only.

The credit for returns is based on the current price of returned product at the time the RMA is physically received in by the TeamTek RMA Returns Center. The only exceptions are for returns due to TeamTek errors or freight damages and losses which receive the original invoice price. These credits are again applied upon receipt of product in the TeamTek RMA Returns Center.

The customer is responsible for filing all claims with the carrier they use to return RMA's to TeamTek. It is recommended that the customer insure the product being returned to TeamTek (for full value) in order to avoid any potential exposure if product is lost or damaged while in transit back to TeamTek. All products that are damaged while in transit to TeamTek from the customer against an approved RMA number will be refused/rejected back to the customer.

Products must be shipped prepaid. TeamTek does not cover return shipping expenses unless return is due to a TeamTek error such as over shipment, mis-shipment, or sales error.

For standard TeamTek RMA's, the customer has 30 days from the date issued to return the product to TeamTek.

For short-ship, mis-ship and over ship due to TeamTek warehouse error, customer has 15 days from ship date.

If a customer refuses a shipment from a TeamTek warehouse, credit will be issued at the time the refused product is received back at the TeamTek shipping warehouse. These shipments can be assessed a shipping fee and/or a processing fee.

The customer must notify TeamTek when a vendor drop ship shipment has been refused. Credit will be issued once the shipment has been verified as received back to the vendor.

Returns that require TeamTek product management approval before an RMA is issued may take up to 48 hours for processing/approval.

Special orders for customers are not returnable.

Restock fees of 20% or greater may be applied to stock balance or open box (non-defective) returns. If a restock fee applies to a return request, the TeamTek Customer Service Representative will notify the customer of the exact amount of restock fee at the time RMA is requested.

RMA Return Types

DOA Exchange (D) A DOA exchange. TeamTek must receive the DOA product prior to the exchange of the replacement product. The replacement unit will be shipped from the nearest location to the reseller/end user.

Advance Swap (A) TeamTek cross-ships a replacement product to you (which is billed at the time of shipment) before it receives the product you are returning.

Note: All COD customers must secure Advance Swap orders with a Credit Card.

Return for Credit (C) Authorization to return product for credit. Amounts over $1,000 are required to be approved by a TeamTek Sales Representative and Sales Manager. Credit is issued from current cost at the time the RMA return is received at TeamTek the RMA Return Center.

Warranty Repair (WR) product; subject to TeamTek specific warranty time period.

Out of Warranty Repair (OW) Products that fall outside of the Manufacturer specific warranty time period. The customer pays the repair and shipping costs (both ways).

Vendor Exception Returns- When TeamTek has denied a return request, the customer can escalate an exception return request with the manufacturer. Once the customer has a case number or VRMA number from manufacturer, the customer notifies Customer Service. Customer Service will then issue an RMA upon verification of case number or VRMA number. Customer will receive credit in the amount TeamTek receives from the vendor.

Return Guidelines

Shipping Label Sample

You must write the RMA number on the shipping label. The RMA Receiving Department cannot process a return without this number. Products must be shipped prepaid. TeamTek does not cover return shipping expenses unless return is due to a TeamTek error such as over shipment, mis-shipment, or sales error.

It is recommended that the Customer declare value on return shipments since the customer is 100% responsible for the product while in transit to TeamTek.

Package products carefully to avoid damage.

Do not write anywhere on the box except on the shipping label.

Shipping Label Sample
TeamTek Corporation
Attention: RMA Receiving Dept.
1234 Anystreet
AnyCity, ST 00000
RMA: # _______________

Reject Policy

TeamTek reserves the right to return any Customer Return that differs from the information given on the original Return Material Authorization (RMA) request, such as:

  • Invalid RMA number
  • RMA # not visible and not on the box shipping label
  • RMA condition code given by customer differs from actual product condition
  • Expired RMA number
  • Unauthorized return (no RMA # was issued)
  • Serial number of product(s) returned were not purchased from TeamTek
  • Felt pen markings on the box
  • Product is damaged

It is recommended that the Customer declare value on return shipments since the customer is 100% responsible for the product while in transit to TeamTek.

Package products carefully to avoid damage.

Do not write anywhere on the box except on the shipping label.